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Introductory Note

These instructions and terms and conditions of booking are an integral part of the Contract, i.e. voucher concluded between GAT and customers which book via GAT.

Bookings and contracting

A customer may book a tour arranged by GAT in all GAT offices, by phone, by fax and by other means of remote communication, or with other authorized agents. By signing a contract, a voucher or a booking form, the customer completely accepts these Terms and Conditions for booking a tour, which he/she has previously carefully studied. During the booking, and for the purpose of reserving the selected service, the customer pays 20% of the price of the package (per person), unless it is stated differently in the program. The balance to the full price of the package is to be paid at the latest 14 days before the start of the tour, unless it is stated differently in the program (an exception is payment in installments).

   

Package price and contents

As a rule, (unless stipulated otherwise in the tour program) the package price shall include: transport services, hotel and catering services, and travel arrangements. If mentioned in the tour program, the price can also include costs of services of professional and local guides.
The package price does not include (unless agreed otherwise):

  • Optional (unobligatory) excursions and visits,
  • Costs of obtaining and issuing visas, if any
  • Tickets for facilities to be visited.

All types of special services (single bedroom, special diet, etc.) shall be paid by the customer himself/herself and must be ordered by him/her during booking. If a customer asks for a special service during the tour, he/she shall pay for it directly to the guide or the Agency representative, in the currency of the respective country.

Right to price increase and right to cancellation due to price increase

Prices of all tours are based on the exchange rate of the Croatian currency kuna and foreign currencies. GAT may ask for an increase of the contracted price in case the following occurred after the contract was concluded:

- a change of the exchange rate in relation to the program publication date,

- a change of the transport costs (fuel, road toll, etc.),

- a change in hotels' or carriers' fees.

GAT can inform customers on the change in writing or verbally.
A customer may cancel the tour free of charge in case a price change exceeding 10% in relation to the contracted one occurs, at the latest within 48 hours after the receipt of the written notice. If the customer fails to cancel the tour within the stated term either by personal visit to a GAT point-of-sale or in writing, it shall be deemed that he/she agrees to the changed price. The published prices are the result of the GAT's contract with partners and they may not correspond to the prices stated on the spot, at the destination in which the customer is staying.

Children discounts and other benefits

Please pay attention to children discounts, as well as to other benefits which are set apart in the description of a package.

Travel documents

All travel documents shall be sent to you at the latest 7 days before the departure on tour, unless mentioned otherwise in the program.
Travel documents shall include:

- for a package with the use of own transport: the original voucher and written notices,

- for a bus package: the original voucher and the tour program,

- for an airplane package: the original voucher, the tour program, and an airplane ticket.

Categorization and description of services

The accommodation facilities offered in GAT's programs are described according to the official categorization of the respective country valid at the moment of the publication of the program.
Nourishment, modern conveniences, as well as other services offered by hotels/apartments are supervised by local tourist boards, while the standards of accommodation and services differ and are not comparable. Generalturist shall not be responsible for any verbal or written information differing from the description of services and facilities in the published programs which were obtained from a third party.

Accommodation in rooms/apartments

The rooms/apartments shall be distributed by the reception desk staff at the place of staying. Unless a customer has explicitly contracted a room/apartment with particular features, he/she shall accept any officially registered accommodation unit for rent in the specific facility described in the catalogue and the price list. Accommodation in a room/apartment is usually not possible before 2.00 p.m. on the service start date, and the customers must usually leave the rooms/apartments until 10.00 a.m. on the service end date. Arrivals after 8.00 p.m. must be advised in advance, unless indicated differently. Pets are allowed in particular cases with an obligatory additional fee. 

 

Cancellation policy

If a customer cancels a booking, GAT shall keep the following amounts from the full package price:

- up to 30 days prior to the departure, 10% of the package price, at least kn 100

- per booking (cca 15 EUR)

- 29 to 22 days prior to the departure, 25% of the package price

- 21 to 15 days prior to the departure, 40% of the package price

- 14 to 8 days prior to the departure; 80% of the package price

- 7 days prior to the departure and after the tour start date, 100% of the package price.

 

The stated costs of cancellation shall also apply on changes of the departure date or the type of the accommodation facility, i.e. the type of the room/apartment, as well as on other major changes. An eventual different scale from the stated one is included in a specific program to which it refers. If a customer which cancels the tour finds a new user of the same booking, GAT shall charge only the costs caused by the replacement. In case of the cancellation of all the packages, the costs for obtaining of visa/s or travel documents are not refunded.
If a customer cancels the tour or shortens the travel due to bad weather conditions, GAT shall apply the above mentioned scale and subsequent complaints shall not be acknowledged.

Insurance from risk of cancellation

If, during the booking of a tour, a customer anticipates that he/she would have to cancel the tour due to unexpected obstacles, in order to avoid the costs in case of the tour cancellation stated in Item 9 of these Terms and Conditions, he/she can pay the insurance from the risk of cancellation. The insurance from the risk of cancellation is charged during concluding the Contract and it cannot be paid subsequently. The insurance premium is calculated depending on the value of the tour, according to the price list of the insurance company. During renting of an apartment, it is obtained by dividing the rent price with the number of persons in the apartment. An unanticipated obstacle has occurred if any of the following circumstances have taken effect:

- Serious illness or death:
of the insured person
of his/her spouse
of his/her child
of his/her parent, brother or sister or his/her spouse's parent, brother or sister
of his adoptee or adopter.

- Natural disaster

- Military drill


In case of the cancellation of a tour package, the amount of the insurance from the risk of cancellation shall not be refunded. Also, in case of the cancellation of a tour, the cost of obtaining visas shall not be refunded although a customer paid the insurance from the risk of cancellation. If the customer does not have the insurance from the risk of cancellation paid, and he/she must cancel the tour due to the stated unanticipated obstacles, GAT keeps the right of payment according to the rules stated in Item 9. Other insurance conditions shall be enclosed to the insurance policy.

Insurance from consequences of accident and illness, insurance from risk of damage and loss of baggage and voluntary health insurance of persons during travelling and staying abroad

Tour prices do not include the insurance from the risk of accident and illness while on travel, the insurance from the risk of damage and loss of baggage or voluntary health insurance. By signing the tour Contract, with these Terms and Conditions as its integral part, it is understood that additional insurances stated in the previous paragraph have been offered and recommended to customers. In case that the customer requests the stated insurances, they can be contracted directly with an insurer or through GAT, whereby GAT acts only as a mediator. We recommend that you study the insurance terms carefully before the purchasing.

Cancellation by GAT or change of program

If the sufficient number of passengers has not booked the program, GAT reserves the right to cancel the travel but at the latest 3 days prior to the tour start date. The minimum number of passengers required for a specific travel shall be specially marked on each program/package. GAT also reserves the right to a full or partial change of the tour program in case before the tour start date extraordinary circumstances occur that could not have been anticipated or avoided. If the tour is cancelled by GAT, the customer shall be entitled to payment of the full paid amount.

Passports and visas

Customers are obliged to have valid passports. Invalid passports leading to a cancellation of the travel shall not have any harmful consequences for GAT, and, if GAT would suffer an additional damage due to such an omission by a customer, the customer is obliged to compensate the same. If a passport is lost or stolen during travel, the costs of issuing of a new passport shall be borne by the customer himself/herself. GAT's guide shall assist the customer in such a situation, taking care about the normal course of the program thereby. If a visa is required for a travel, GAT may mediate in its obtaining at a special additional fee. GAT shall not be responsible for decisions by customs or police or other state authorities banning a passenger's entry into a particular country.

Foreign exchange and customs regulations

Customers are obliged to comply with all foreign exchange and customs regulations, as well as with laws and other by-laws of the Republic of Croatia and other countries through which they travel and where they stay. If the tour cannot be continued because of a violation of regulations by a customer, all costs and consequences shall be borne by the violator alone.

Complaints

Customers are obliged to write down a complaint in the book of complaints directly with the service provider, which will endeavour to provide the agreed service, i.e. correct mistakes. If there is no improvement even after the complaint, the customer should ask for a certificate from which it is evident that the service has not been provided, i.e. that it has not been provided in the stipulated way. The customer is to enclose the certificate to his/her written complaint. The customer is to make a written complaint at the latest 8 days after the end of the travel. If the customer makes a written complaint after the expiry of that term, GAT is not obliged to take such a complaint into consideration. For resolving of complaints on services abroad, it is obligatory to comply with the rule of reporting the complaint with issuing of the certificate on the very spot, and the deadline for submitting of the complaint. The organizer is obliged to make a written decision regarding the complaint within 14 days after the receipt of the complaint, and it can postpone the term for making the decision about the complaint by another 14 days on account of collecting the information.
The organizer shall resolve only such complaints which could not have been eliminated at the very place of the stay. While the procedure of resolving is under way, but 14, i.e. 28 days after lodging of the complaint at the most, the customer waives the right of mediation by any other person, the arbitration by UHPA or another institution, as well as providing information to the media. During the same period of time, the customer also waives the right to a suit.
The maximum amount of compensation per complaint may reach the amount of the advertised part of services, but it may not include the services already used, or the entire package amount. The customer and GAT will endeavour to resolve disputes in mutual agreement, and, on the contrary, they stipulate the competence of the court in Rijeka. The competent law will be the Croatian law.

GAT's obligations

GAT is obliged to take care about providing of services, as well as about the choice of service providers with the care of a good businessman and to take care about the customers' rights and interests in compliance with good practices in tourism. GAT is obliged to provide to the customer all the contracted services for a particular package, and to provide answers in case of eventual failure to perform services or a part of services. GAT shall fulfill all the mentioned obligations from its programs completely and as described, except in the event of Force Majeure or changed circumstances. In such cases, GAT shall offer a substitute solution if that is possible. GAT is not obliged to provide services beyond these Terms and Conditions.

Customer's obligations

The customer is obliged to take care that he/she personally meets the conditions anticipated by the regulations of the Republic of Croatia and the country through which or to which he/she travels, and to observe the house rules in hotel and other facilities, as well as to cooperate with the representative of the organizer and with service providers. The customer shall be personally responsible for any damage he/she causes, particularly for the damage arisen as the consequence of failure to observe the contract and these General Terms and Conditions. The customer shall cover the damage he/she caused immediately at the hotel reception desk and at another place stipulated by the physical or legal person to which he/she caused the damage.

Warranty in case of insolvency or bankruptcy of tour organizer

In accordance with the Law on Tourist Activity, in case of insolvency or bankruptcy of GAT, customers caught by that while travelling, as well as persons which paid down payments for a travel should contact the provider stated on the travel certificate or on another corresponding document as soon as possible

Final provisions

These General Terms and Conditions are an integral part of the Contract that a customer concludes with GAT, i.e. an authorized travel agency in which he/she booked a travel organized by GAT. Possible/anticipated deviations from these Conditions must be stated with the text of the tour program. By signing the contract, the customer fully accepts the program and the conditions of the travel. This issue of the Terms and Conditions of travel includes all the earlier issues.

Medulin , 22.08.2007.

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Contact

GAT TRAVEL AGENCY
Osipovica 32 (Hotel „Holiday“)
52203 Medulin, Croatia
Tel : ++385 98 335213
Tel/Fax : ++385 52 576799
E-mail : gat@pu.t-com.hr
Homepage : www.gat.hr
Skype : gat.medulin

OIB : 78253818338 / MB : 1360230
ID :  HR-AB-52-040115916

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AKTIVNOSTI

Tijekom priprema smo Vam u mogućnosti između planiranih treninga, utakmica i natjecanja ponuditi mnogobrojne aktivnosti, koje će dodatno ojačati osjećaj zajedništva između članova Vašeg kluba i posebno osigurati više zabavnih trenutaka, kojih će se ubuduće svi vrlo rado sjećati …

 

Go-kart :

kart

Više atraktivnih go-kart staza u blizini hotela osigurati će poseban užitak ljubiteljima vožnje i brzine. Do pustite da Vam organiziramo utrku u više grupa, te provedite zabavno poslijepodne.

 

 

Paint-Ball :

paint

Za ljubitelje paint-balla na raspolaganju stoji više centara uzduž istarske obale, gdje možemo ekskluzivno za Vaš klub osigurati najam opreme (tuta, maske, markeri) i vrlo atraktivne lokacije unutar pošumljenih zona, kao i različite prepreke koje će igru učiniti još zabavnijom.

Aktivnost smo u mogućnosti ponuditi u sljedećim destinacijama : sve destinacije

 

Biciklističke ture u pratnji stručnih vodiča:

bike

Izlet biciklom je najbolji način kako bi se dobro upoznao jedan lokalitet. Na raspolaganju imamo velik broj bicikala, koje ćemo Vam vrlo rado staviti na raspolaganje, kako bi u pratnji specijaliziranog vodiča posjetili destinaciju u kojoj ste na pripremama ili okolicu. Osobito je interesantno vožnju biciklom kombinirati s degustacijama vina ili laganim ručkom u unutrašnjosti Istre. Naravno, ukoliko netko pretjera sa hranom ili pićem, možemo ga vratiti u hotel i našim prijevoznim sredstvima …

Aktivnost smo u mogućnosti ponuditi u sljedećim destinacijama : sve destinacije

 

Brodski izleti :

boat

Ovisno o terminu u kojem dolazite na pripreme u mogućnosti smo Vam ponuditi mnogobrojne brodske izlete, koje možemo organizirati, ili kao jednostavnu panoramsku vožnju u trajanju od cca. 1-2 sata kojom s morske strane možete razgledati prekrasnu obalu sa mnogobrojnim uvalama, otocima i drugim prirodnim i kulturnim znamenitostima, ili možemo dodatno organizirati i ručak na bazi ribljeg ili mesnog menua, te uz pratnju vodiča razgledati jedan otok ili grad na zapadno-istarskoj obali …

 

 

Razgled istarskih gradova : Pula, Rovinj, Poreč, Motovun, Hum

Poludnevni izlet i šetnja uz pratnju vodiča po Puli ili Rovinju je idealan izbor, kako bi se ekipa odmorila od svakodnevnog treniranja. Iskoristite priliku i razgledajte istarske gradove koji svojom ljepotom svagog ljeta privlače milijune turista na istarske plaže …

 

r1

r2

 

Istarska večera

iv

U mogućnosti smo Vam ponuditi tradicionalnu istarsku večeru na bazi mesnih ili ribljih specijaliteta u tipičnom restoranu. Stornirajte jednu od večera u hotelskom restoranu i odlučite se da jednu večer sa Vašim klubom provedete u tipičnom istarskom ambijentu, te uz vatru i dobru kaplju vina degustirate istarske specijalitete na bazi mesnih ili ribljih menua, pošto je Istra osobito popularna radi vrlo dobre kuhinje.

Aktivnost smo u mogućnosti ponuditi u sljedećim destinacijama : sve destinacije

 

Degustacija vina ili maslinovog ulja :

dgv

Istra je regija poznata po svojim vinima i maslinovim uljima. Dopustite nam da Vam organiziramo degustaciju vina ili maslinovog ulja, te će Vas nekoliko čašica vina uz krišku sira i pršuta vrlo brzo uvjeriti u kvalitetu ovih proizvoda po kojima je naša regija osobito poznata ...

 

 

 

 

 

Since it is almost impossible to show everything you can see and enjoy with us, mentioned excursions are only shortcut of our biggest excursion in our organization. According to your wishes we are able to organize wide range of other very interesting excursions as well, such as various panoramic rides by boat enriched with tasteful menus (meat and fish) or wine tasting in typical environments (konobe and restaurants).

NP Brijuni - Veliki Brijun: The archipelagos, which is a National Park, is well known for its peculiarities: an olive tree from the IVth century, boulevard from 1905, the Safari Park, the Byzantium Castrum inhabited from the II century before Christ, the collection Tito on the Brijuni Islands, the archeology museum, and many, many other.

An exciting excursion, because a visit to a city with such an interesting and rich past, with the famous Ponte dei Sospiri, the Palazzo Ducale and the omnipresent gondolas, is something that everyone should experience.

The visit to the National Park Plitvice Lakes will sure be an unforgettable experience, because of its beautiful nature, the many rumoring waterfalls and lakes and rich shadows of its mountain trees.

Just in one day You can visit the Istrian Peninsula and its beauties, its wonderful coast, its interesting inland. It is a proper reason for joining us on this journey.

A unique opportunity to visit the otherwise closed Island of Mali Brijun, the second largest in the Brijuni National Park archipelagos. Your adventure starts with a panoramic boat ride in the company of our expert guide, who will introduce you to the Austrian Fort dating from the end of the 19th century. A visitor discovering the island will be rewarded with lunch in the cooling shade of century old pines. After a tasty meal, the islands numerous bays are at your disposal for a unique experience of your own private island.

A charming halfday boat excursion allows you to explore Mali Brijun, the second largest island in the National Park Brijuni Archipelagos. Island, which apart from its other natural beauties and an Austrohungarian Fort, offers numerous secludedsecluded coves to enjoy swimming and leisure within. Leave the crowded city beaches behind to discover a special spot of unspoiled nature, surrounded by crystal clear waters - your private island of Mali Brijun.

If you want to spend a wonderful evening, here's a marvellous opportunity. Join us on our popular excursion to a picturesque village in the heart of Istria. Share with us the warmth of true Istrian hospitality and traditional warm welcome. Relax and enjoy in real Istrian specialties, wine and folklore.

GAT offers their guest's services of bus transfers and all kinds of vehicles, as well. We can put our experienced tourist guides at your disposal to make your holiday unique and unforgettable.

BUS TRANSFERS

We provide the transport service for airlines, hotels, marinas and individuals on all destinations in the country or abroad. We offer the transport service to business subjects, groups, sport clubs, various congress or seminar organizers. The rent of a bus service (all day or for a shorter period of time) guarantees you maximum comfort and safety of our state of the art vans, punctuality, kindness and our drivers' support.

- Buses : 49 pax (MERCEDES & SETRA), 28 pax (MAN) and 31 pax (MAN)

- Mini bus : 15 pax (RENAULT MASTER) and 19 pax (IVECO)

- Van : 8 pax (VW TRANSPORTER T5) and 7 pax (MERCEDES VIANO)

- Cars : RENAULT LAGUNA

 

RENT - CAR

Would you like to visitCroatia, spend your vacation and leisure time in Croatia, or do you simply have a business trip to Croatia, and you need acar rentalservice in Croatia?
With a wide variety of cars, vans and minivans to hire we want to meet your requirements for you to get around freely, therefore, we arranged services of renting cars for private and business needs. Choose a car model from the Unilinerent a caroffer and rent quickly and easily cheap and luxury cars. We offer a large fleet of vehicles (car and vans) for rental in following cities : Pula, Rovinj, Porec, Rabac, Opatija, Split and airports : Pula, Rijeka (Krk) and Split.

 

 
 
 
 
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